Questions? We're Here to Help
Real riders providing real support. No scripts, no bots. Just knowledgeable people who understand what matters for your safety on the road.
Send Us a Message
Email Us
Real riders providing real help when you need it. We aim to respond to all enquiries within 24 hours.
Response Time
We typically reply within 24 hours on weekdays.
For urgent matters, email support@motoguardian.ie with "URGENT" in the subject so we can prioritise your request.
Company Information
MotoGuardian is a trading name of The Helix Alliance Limited.
Registered in the Republic of Ireland
Company Registration Number: 818418
Common Questions
Quick answers to what riders ask most
How long does shipping take?
Orders are normally dispatched within 5ā7 working days. Delivery typically takes an additional 2ā3 working days within Ireland and the UK.
Do I need a mechanic to install it?
No professional installation is required. Most riders complete installation in about 15 minutes.
What if something goes wrong?
Your device is covered by a 1-year warranty for added peace of mind.
Can I track multiple bikes?
Yes. One app allows you to manage and monitor multiple bikes.
Does it work outside the UK?
Yes. The system works in over 150 countries, so your protection travels with you.
Are there any ongoing fees?
The first year of connectivity is included. After that, ā¬7.99 per month or ā¬79.99 per year keeps your device connected and your protection active.