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Real riders providing real help when you need it. We aim to respond to all enquiries within 24 hours.
Common Questions
Quick answers to what riders ask most
How long does shipping take?
Orders are normally dispatched within 5–7 working days. Delivery typically takes an additional 2–3 working days within Ireland and the UK.
Do I need a mechanic to install it?
No professional installation is required. Most riders are up and running in under 10 minutes. No specialist tools needed.
What if something goes wrong?
Your device is covered by a 24-month limited hardware warranty. See the warranty policy for what is covered and how to make a claim.
Can I track multiple bikes?
Yes. One app allows you to manage and monitor multiple bikes.
Does it work outside the UK?
Yes. The system works in over 150 countries, so your protection travels with you.
Are there any ongoing fees?
The first year of connectivity is included. After that, €7.99 per month or €79.99 per year keeps your device connected and your protection active.